STARTEL COMPANY ROADMAP
To assist our customers in contacting the correct department regarding a specific
issue, please refer to the following Response Roadmap. Please direct your communication
to the appropriate department to speed up the handling of your request
|
|
Company Directory |
800 # |
Extension |
Direct Dial |
|
New Installations / Project Planning |
|
(System delivery, schedules, pre-sales technical) |
800 782-7835 |
757 |
949 863-8757 |
Sales |
|
To inquire about a new Startel System |
800 782-7835 |
773 |
949 863-8773 |
|
To inquire or purchase add-ons or upgrades |
800 782-7835 |
714 |
949 863-8714 |
|
To inquire about a Startel demonstration |
800 782-7835 |
714 |
949 863-8714 |
|
Requests for literature or documentation |
800 782-7835 |
738 |
949 863-8738 |
Service |
|
To place a service call for Contracted Customer |
800 344-4909 |
|
949 863-5009 |
|
To place a service call for Non-Contracted Customer |
800 782-7835 |
789 |
949 863-8757 |
|
To inquire about a Training course |
800 782-7835
|
757 |
949 863-8757 |
|
To inquire about Field Service billing |
800 782-7835 |
741 |
949 863-8741 |
|
To inquire about a Maintenance / Service Contract |
800 782-7835 |
741 |
949 863-8741 |
|
To inquire about RMA / Equipment Returns |
800 782-7835 |
741 |
949 863-8741 |
|
After hours emergency direct to Answering Service |
877 867-4169 |
|
|
|
To escalate a technical issue to the Customer Care Line |
800 782-7835 |
713 |
949 863-8713 |
Accounting |
|
For changes to your account or to inquire about an invoice |
800 782-7835 |
703 |
949 863-8703 |
|
To inquire about Field Service billing |
800 782-7835 |
741 |
949 863-8741 |
|